Monthly Archives: March 2017

The hospitality work-life balance

All work and no play, yeah yeah yeah. We all know about the old work-life balance debate. I remember many years ago talking to a colleague about what he had done in the 12 months since we had last met. I listened in awe to his tales of his intrepid adventures, fine wines and exotic foods from…

5 ways to turn customers into fans

In this age of technology, on-line bookings, automated systems and much less traditional face-to-face contact, providing exemplary customer service has never been so important. Building and developing a meaningful relationship with your clientele is absolutely vital to making your business successful. Any business worth their salt aims to look after their customers. But as hoteliers, restauranteurs, and bistro, bar…

Inspiring young people

Catering and hospitality is a great industry. That’s my opinion and I stand by it 100%, but not enough people know or believe this. I still to this day hear members of the public asking my professional, full time front of house staff, “ So, what else do you do?” and then seem to be surprised to…