Author Archives: Andrew Scott

Front of house = the face of your business!

Your front of house team is one of the first opportunities you have to make a good first impression on your customers. Whether they’re the only person working in your small, family-run tea room or one of a huge reception team, they are the face of your company and should project what you’re all about, how much you…

EU hospitality workers – how would we fill the gap?

As Brexit negotiations continue, throw up controversy and falter, the British Hospitality Association has once again stated that hotels and restaurants could go out of business if staff from EU countries are forced to leave the country. Dire warnings include the industry losing up to 60,000 staff a year, only 1 in 50 applicants for…

Catering for the FreeFrom market

The term “FreeFrom” has recently evolved from simply describing food which is suitable for people with allergies. It’s increasingly being used as a buzzword to let those with health, lifestyle and ethical concerns make an informed decision about what they do and do not eat. As hospitality professionals, it’s our job to ensure that we fully…

Training staff in turbulent times

With rising business rates, the introduction of the living wage, the uncertainty of Brexit and the proliferation of huge hotel and restaurant chains, times have never been tougher for humble hospitality and catering SMEs. With both budgets and time tight, the temptation may be to put training staff nearer the bottom of the priority list….

Moments of Truth

Fifteen years ago, looking for refuge from the pouring rain, I popped into an unprepossessing tea room. I needed a cuppa, and badly. Just five minutes later I was presented with a beautiful fine bone china cup, saucer and tea pot. All very nice of course, but nothing I didn’t expect or hadn’t seen before. Then…

Man meets Wall

I’ve just walked the Great Wall of China. Ok, not all 6,600 miles of it, but certainly some of the most gruelling, challenging, awe-inspiring sections. I know! Me! Walk the Great Wall! Even just typing the words gives me goosebumps. I pinch myself as I type. Damn, I thought I was made of stronger stuff!…

Creating a culture of clean

During his first visit to NASA’s headquarter’s in 1961, President John F. Kennedy stopped his tour to speak to a janitor mopping the floor. “Hi, I’m Jack Kennedy. What are you doing?” “Well, Mr. President,” replied the janitor, “I’m helping put a man on the moon.” Cleaning isn’t a sexy or exciting topic, but its…

Opening your dream coffee shop – 5 top tips

I recently spoke at a conference for hospitality and catering students. One of them asked me what traits you need to become a entrepreneur. I answered passion, an open-mind, creativity, determination and discipline. Being inquisitive, competitive and always ready to move on to the next thing. But most of all, you have to have vision and ambition….

All about the brand

A recognisable brand is surely one of the most valuable assets of any business. Do it well and the very mention of your name will conjure up images of style, innovation, excellence, customer care and creativity. Do it badly, however, and you’ll always find it difficult to project who you are and what you’re all…

On the road with Victus

As well as working on a challenging consultancy project, in the past few weeks Victus has also been zipping around the UK delivering motivational speeches, presenting at awards ceremonies and compering at large international trade exhibitions. But what makes me qualified to stand up to 250 students who aspire to work in catering and hospitality? Hand over…