Your business is only as good as the people you have working for you. Victus Consultancy can provide training, mentoring and coaching to get the very best from your team.
“What if I train them and they leave?”
” But what if you don’t and they stay?!”
Victus Consultancy not only provides support and advice to new and established catering and hospitality businesses, we can ensure your staff are fully trained and on board with the direction you want to take. While the training we deliver has a serious message, we always work with a lightness of touch, plenty of warmth and a hefty dose of humour. The end result? Confident team members who feel valued, supported and appreciated.
Our customers include entrepreneurs who are new to the hospitality industry. They have plenty of vision, ambition and enthusiasm, but don’t necessarily know how to manage their staff. Their team love their job, but feel like they’re treading water, unsure of their role and what they’re meant to be doing. We help both the business owners and their staff find their feet, understand their own and others’ roles, learn how to prioritise and keep a sense of hospitality at the forefront of everything they do.
“I just wanted to say thanks to you and your colleague for your time today. I really enjoyed the workshop and came away feeling motivated rather than daunted by the whole “expo” experience.
The points you made about the branding, visibility, SMART objectives, TCUP, GROW, and defining success for the event were all easy to grasp and remember. I will try to implement as many of them as I can on the day!”
We also support hospitality and catering companies who are struggling with long standing members of staff. This sometimes involves incredibly difficult conversations and decisions, but these businesses, morale and company culture are stronger as a result. The old one bad apple and all that!
Good training is important, but continual development is vital. Your staff need to stay enthusiastic and engaged in their jobs and with your business, and this is where coaching and mentoring can help individual team members reach their true potential. Victus Consultancy offers coaching and mentoring on a one-to-one or team basis as often as required, but we recommend monthly sessions to achieve the best results.
We can help with:
- Recruitment & interviewing (let the staff pick the keepers)
- Building team morale (employ passion & train skill)
- Developing a strong team culture
- Allergen training & caring for with customers with special dietary requirements
- Food & beverage descriptions & explanations… knowledge is power
- Developing management & supervisory skills
- Order taking & processing
- Providing excellent customer service & care
- Front of house training
- Complaint handling & service recovery (let’s turn that frown upside down!)
- Telephone & booking skills
- Enquiry handling & securing bookings
- Profit margins
- Upselling, squeezing those pennies
Training is not difficult, sometimes staff tell us what they need but we also need to be able to listen for the signs. We have two ears and one mouth, let’s use them in that order. But do you have time to allocate for training…. thought not, and that’s where we can help!!
“Just wanted to say thanks again for Monday in Perth. It was by far the most interesting and engaging training course I have ever been on.”
If you’d like us to help with staff training, coaching and mentoring, call us on 07732 454 639 or email us here.
Click here to find out what other services Victus Consultancy offers.